Hospitality Is Both Who We Are and What We Do
Ensure that your listing's photos, space type, and general description accurately reflect the listing guests will experience.
Respond to all inquiries and reservation requests within 24 hours.
Update each listing's calendar to accurately reflect dates when it's available for bookings.
Ensure that you can commit to your guest before accepting a reservation. If a cancellation is unavoidable, make every effort to help guests find somewhere else to stay.
Ensure that your listing's space and common areas are cleaned before each guest's arrival. This includes sanitizing and cleaning surfaces in the space provided to guests as well as common areas, and equipment provided if any.
Any amenities, appliances, and features promised at the time of booking should be available and operational during the stay. Provide a clean, safe space for your guests including everything outlined in your description.